Description

Surprise your loved one with a secret message or illustration on the back case of your customized watch. Please note that this item can only be purchased as an add-on to any of your chosen watch styles. The customized back case is guaranteed to make your timepiece extra special.

CUSTOMIZATION:

Please send us the content you would like to engrave on the back case of your watch. We can work with the following ideas:

Text: please include text content in the “Notes” section at checkout, along with your choice of font by referring to available fonts A, B, C, and D shown on the last photo.
Illustration by you: please send us your own illustration via email to info[at]praise.store
Photo illustration by us: Our professional illustrator can make a drawing for you based on a photograph you send us via email (please email us at info[at]praise.store).

Additional information

Customization Type	Text, Illustration by you, Photo illustration by us

PRODUCTION TIME

All of our watches are masterfully handcrafted with love. The current production time is 10-15 business days after all customization details are confirmed. Please note that this estimated time does not include the shipping time.

SHIPPING

We offer FREE international shipping worldwide.

All items are shipped from Taiwan. International delivery takes approximately 10-14 business days. Tracking number will be provided.

Please note that the buyer is responsible for any customs fees, VAT, duty fees, and taxes that may be required by your country’s regulations for buying overseas items. We encourage shoppers to check the receiving country’s import regulations to understand any additional customs charges that your package may be subjected to.

QUALITY & PRODUCT CARE

Quality Handmade Customized Watch

Our watches are 3 ATM water resistant for everyday use. They are splash and rain resistant, but please don’t wear them for showering, bathing, and swimming.

Every watch is crafted by hand from a clean canvas. We believe that individuality matters and watches are all about personality, expression, and stories. Our team of expert watchmakers, designers, and illustrators put together each piece with skilled hands to ensure fine quality and craftsmanship.

WARRANTY

Every watch comes with a one-year warranty. The product warranty is valid if the product has not been exposed to major physical or chemical stresses, has not been processed, increased or reduced in size, and has no abnormal signs of wear (such as soaked in water or pool). The guarantee is valid only when the invoice is submitted.

RETURN POLICIES

CAPUCINNE™ offers exchange on all purchases, excluding items that are custom-made, ooak (one of a kind), personalized, rushed, discounted, and items on payment/financing plans.

All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, please contact us for information on how to ship the item back. We cannot be responsible for an item not returned in the manner described. We are not responsible for loss or damage of return shipments. If the item was damaged in anyway, you will be charged for the damages.

We cannot accept returns if:

The items are custom-made (all wedding rings and custom orders)
The items are personalized (items engraved per customer’s request)
The items have been made according to their specifications and instructions

Upon receiving the package, we will inspect the returned item(s), original documentations, and packaging. If everything is in order, we will issue you a full refund. Please have in mind that shipping costs cannot be refunded.

Resizing: If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways. Please contact us with your issue with our item and we will provide you with further instructions. We do not offer refunds if the size of the ring you have provided is not correct. Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) voids the warranty.